Gift Card Policy

OONO digital gift cards can be bought in set amounts, are sent by email, and can be spent on any product in the OONO online store. This policy covers buying, sending, redeeming and managing OONO gift cards. By buying or using an OONO gift card, you agree to these terms.

1. Buying a gift card

OONO gift cards are available in the values shown on the gift card page. Available values may change from time to time, and custom amounts are not available.

From time to time, we may sell gift cards for less than their face value. Any current offer, and the price you pay, is shown on the gift card page before you check out. Your gift card always carries its full face value.

  • Currency. Your gift card is issued in the currency shown at checkout when you buy it. If it is later used in a different currency, the balance is converted at checkout using the exchange rate on the day it is redeemed, so the converted amount may differ slightly from the original value.

  • No extra discounts. Any saving on a gift card is already built into the price shown. Discount codes and other promotional offers cannot be added on top when buying a gift card.

  • Gift cards can't buy gift cards. A gift card cannot be used to pay for another gift card.

  • Shipping. Gift cards are digital, so there is no shipping charge.

  • Tax. No tax is charged when you buy a gift card. Any applicable tax is calculated at checkout when you use the gift card to buy products.

2. Delivery

Gift cards are delivered by email, usually within minutes of your order being confirmed. The email includes a unique gift card code and its value.

  • Sending to someone else. At checkout you can enter a recipient's name, email address and a personal message. The gift card is emailed to them directly, and you receive an order confirmation.

  • Check the email address. Please make sure the recipient's email is correct. We are not responsible for gift cards sent to an incorrect address entered at checkout.

  • Didn't arrive? Check your spam or promotions folder first. If you still can't find it after 24 hours, contact us with your order number and we will resend it.

3. Using your gift card

Enter your gift card code in the gift card or discount field at checkout, and the balance is applied to your order.

  • Online only. Gift cards can be used on the OONO online store.

  • Partial use. You don't need to spend the full amount at once. Any remaining balance stays on the card for future orders until it expires.

  • Paying the difference. If your order costs more than your gift card balance, you can pay the rest with any other accepted payment method.

  • More than one card. You can use more than one gift card on a single order.

  • Discount codes. A valid discount code can be used on the same order you pay for with a gift card, unless the promotion's own terms say otherwise.

  • No cash value. Gift cards cannot be exchanged for cash, transferred to a bank account, or used to buy other gift cards, except where required by law.

4. Expiry and fees

OONO gift cards expire 3 years from the date of purchase. The expiry date is shown in your gift card email. Any balance left after that date can no longer be redeemed, unless the law where you live requires a longer period.

We do not charge any fees after purchase, including activation, account-keeping, balance enquiry or inactivity fees. You can spend the full face value of your card, not just the amount you paid.

5. Refunds and returns

Gift cards are non-refundable and cannot be returned or exchanged for cash once purchased, except where required by law.

  • Unused gift card bought in error. If you bought a gift card by mistake and the code has not been used, contact us within 14 days of purchase and we will review your request. Refunds are at our discretion and are not guaranteed. Any approved refund is for the amount you paid, not the card's face value.

  • Returning products paid for with a gift card. If an order paid fully or partly with a gift card is returned under our Returns Policy, the gift card portion is credited back to the original gift card. Any amount paid by another method is refunded to that method.

  • Cancelled orders. If we cancel an order paid with a gift card, the amount is credited back to the gift card.

6. Lost, stolen and misused gift cards

Treat your gift card code like cash. Anyone who has the code can use it, so keep it private.

  • Lost email or code. Contact us with your order number and we will resend the gift card to the original email address.

  • Stolen or used without permission. Tell us as soon as possible. If the balance has not yet been spent, we can deactivate the code and issue a replacement for the remaining balance. We cannot replace value that has already been used.

  • Fraud. We may cancel or refuse gift cards bought with fraudulent payment details or obtained without authorisation, and cancel any orders placed with them.

7. Balance, changes and contact

  • Checking your balance. Open the link in your gift card email to see your current balance. Your remaining balance is also shown at checkout when you apply the code.

  • Changes to this policy. We may update this policy from time to time. Changes will not reduce the value or shorten the expiry period of gift cards already purchased.

  • Contact us. For any gift card questions, reach us through our Contact Us page and include your order number or gift card code.